FAQ




1. May I order a bottle of wine or a special amenity to be in the room upon arrival with a note?
Yes. You can request a list with special amenities along with pricing and instructions at:
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2. How do I get from the airport to the hotel?
In transportation page you can see options.
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3. How do I make a timeshare reservation?
We are not affiliated with either Club Regina or Grand Regina.
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4. How do I book activities?
Please contact our concierge for rates information and reservations at:
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5. Do you host weddings?
Yes, we have dedicated team of professionals who handle weddings. For more information on weddings at the resort, please contact
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6. Do you offer a romantic dinner on the beach?
Yes we do offer romantic dinners on the beach on request. A $300 setup charges apply in addition to the menu of your choice. Please have a look at our romantic dinner menus and contact our concierge to make your reservation at:
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7. How many rooms do you need to receive a group rate?
The minimum number of rooms is 10. For more information on our meetings, please visit our
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8. Do you offer baby sitting?
Yes, we offer baby sitting by bilingual certified baby sitters. The cost of baby sitting is of $15 per hour for one child, $20 per hour for two children. Baby sitting must be for a minimum of 3 hours and must be booked at least 24 hours in advance. There is also an extra $20 charge after 9PM for transportation. For more information or to reserve your baby sitter, please contact our Kid's Club at:
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9. What makes you a good resort for families?
We were ranked #4 Family resort in Mexico by Conde Nast. The resort features:
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10. Is the beach safe for swimming?
It depends on the ocean and your abilities. Some days you may swim and some days you should not swim. A life guard is on duty. Most guests relax on the beach and enjoy the pools.
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11. Is the water drinkable?
Yes, our water is purified and there is also bottled water in the room for purchase.
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12. May we eat the vegetables?
Yes, the vegetables from Los Cabos are often exported to the United States.
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13. Is there an ATM on property?
Yes. There is an ATM located in the lobby.
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14. Do you have a car rental service?
We have a car rental desk by Thrifty located in our lobby. You may also find additional car renting options at the airport.
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15. Can I get online at the hotel?
All rooms are equipped with high speed internet access. Most public areas and meeting rooms also offer wireless high speed internet access. The cost of connection is of $20 per day. Internet is also available at our business center for a price of $12 per hour plus tax.
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16. Do you feature the Westin Workout room?
Yes we do have two Westin Workout rooms.
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17. Do you have golf on property?
While we do not have a golf course on property we do have a nine-hole seaside putting green challenge.
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18. May we make golf course reservations?
For information and reservations, please contact our concierge:
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19. May we take tennis lessons?
Yes. We do have a tennis pro at the hotel and lessons are on a reservation basis.
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20. Do you have a Sports Bar that shows major sporting events?
Sports events can be seen at La Cantina bar.
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21. Do you sell Cuban cigars?
We sell Cuban cigars at our bars La Cantina and On the Rocks.
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22. What time zone are you in?
We are on the mountain time zone GMT+7
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23.Do you have wheelchair accessible rooms?
Yes we have 2 wheelchair accessible rooms.
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24. Do you offer vegetarian options in your restaurants?
All our restaurants offer vegetarian options.
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25. Do you have swim up bar?
Our swim up bar is The Margaritas bar at our main pool.
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26.Do you serve martinis?
We serve martinis at On the Rocks.
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27. Do you have an adult swimming pool?
The hotel features 7 swimming pools.
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